Customer Service Training

A two day workshop for women and gender diverse individuals interested in gaining the knowledge and skills required in delivering exceptional customer service.

  • How to increase sales by improving customer service
  • Help in developing excellent customer relationships to make a winning first impression and overcome communication barriers
  • How to handle difficult customers and situations
  • The six basic customer needs and five main methods of communicating
  • How to improve telephone, listening and communication skills

This program is for those who:

  • Are entering or re-entering the workforce
  • Want to make a career change or advance their careers
  • Want to strengthen their skills
  • Are new to Canada
  • Want to increase job prospects
  • Are interested in life long learning opportunities for their personal or professional growth

Contact Us

YWCA Toronto Skills Development Centre
416.269.0091 x231