A workshop for women interested in gaining the knowledge and skills required in delivering exceptional customer service.
How to increase sales by improving customer service
Help in developing excellent customer relationships to make a winning first impression and overcome communication barriers
How to handle difficult customers and situations
The six basic customer needs and five main methods of communicating
How to improve telephone, listening and communication skills
are entering or re-entering the workforce
want to make a career change or advance their careers
want to strengthen their skills
are new to Canada
want to increase job prospects
are interested in life long learning opportunities for their personal or professional growth
Please see training schedule for details on courses and dates.
3090 Kingston Road, 3rd Floor (at McCowan Road).
Skills Development Centre
YWCA Toronto helps women, men and youth find jobs.
Our caring and professional staff support women so they can reach their career goals.
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