Employment & Training Programs will gradually reopen offices beginning on November 15, 2021

Our employment, settlement, language and skills training services for job seekers, newcomer women, employers and community partners will gradually reopen offices beginning on November 15, 2021 and will offer services by appointment only. We will also continue with online services by connecting with clients over the phone, via email or on Zoom. Please check specific program pages for more information.

Please take care of yourselves and each other. Thank you.

LEARN MORE: Full-Service Modification Announcement   |   DONATE: Emergency Support During COVID-19

Settlement Services (JUMP)

YWCA Toronto JUMP is a support program for women and girls 13 years or older who are new to Canada.

This program helps newcomers explore career options, build skills, search for jobs and integrate into Canadian society.

In a women-supportive environment we offer:

  • employment services
  • no-cost English classes
  • settlement support

What we offer

Newcomer settlement support

  • experienced employment and settlement counsellors
  • help exploring career options in the current labour market that suit your skills
  • help learning new skills to find a job
  • opportunities to discuss goals and challenges
  • one-on-one individualized settlement and employment support
  • help applying to colleges and universities
  • volunteer opportunities to gain Canadian experience and/or meet the Ontario secondary school community service hours requirement to graduate from high school
  • youth leadership development
  • access to computer lab and use of printer, fax machine and photocopier
  • a welcoming women-supportive

Training programs and events
To participate in YWCA Toronto JUMP’s training programs and events, eligible participant must be pre-registered with JUMP.

  • cash register training
  • retail & customer service training
  • food safety/handling training certificate (to gain skills for working in the food industry)
  • writing a resume/cover letter
  • job interview skills
  • WHIMIS training
  • CPR/First Aid training

Special events and trips

  • guest speakers covering a range of settlement topics
  • summer or social events/programming for girls (ages 13-30)
  • cultural celebrations and holiday parties
  • field trips to sites such as the Art Gallery of Ontario and the Royal Ontario Museum

Locations and Contact


3090 Kingston Road, Suite 205
(at McCowan Road)

Serving primarily women and female youth

Monday - Friday, 9a.m. – 5p.m.

Flyer and Calendar:
JUMP Flyer [PDF]
December 2021 Calendar [open in new tab]

Contact Us:
Vandana Sharma, Office Administrator
416.266.0303 x210


222 Dixon Road, Suite 207
(at Islington Avenue)
Etobicoke, M9P 3S5

Serving newcomer women, girls and gender diverse people over the age of 13
Monday - Friday, 9a.m. – 5p.m.

Upcoming Events:
January 2022 Calendar (PDF)
December 2021 Calendar (PDF)

To register, complete this form click here

Contact Us:
Fatima Teixeira, Administrative Assistant
416.964.3883 x215

Funded By


JUMP Testimonial

“YWCA Toronto made a huge impact in my life -- it was like a family. JUMP will always have a special place in my heart.”

Saba K.

JUMP Participant