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A workshop for women interested in gaining the knowledge and skills required in delivering exceptional customer service.

What does this program offer?

  • How to increase sales by improving customer service
  • To create and maintain valuable customer relationships, making a winning first impression and overcoming communication barriers
  • How to handle difficult customers and situations
  • The six basic customer needs and five main methods of communicating
  • How to improve telephone, listening and communication skills

Who is this program for?

Women who:

  • are entering or re-entering the workforce
  • want to make a career change or advance their careers
  • want to strengthen their skills
  • are new to Canada
  • want to increase job prospects
  • are interested in life long learning opportunities for their personal or professional growth


Please see training schedule for details on courses and dates.


3090 Kingston Road, 3rd Floor (at McCowan Road)

Who do I contact?

YWCA Toronto
Skills Development Centre
416.269.0091 x231