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personal coaching services

for men, women and youth

Thank you for considering YWCA Toronto as your personal and professional coaching services provider. The following outlines the nature of these services and some issues you should bear in mind. Please contact us if you have any further questions.

• benefits of YWCA Toronto coaching services
• nature of the relationship
• challenges
• confidentiality
• session time
• length of program
• fees
• schedule changes
• payments
• cancellations
• location and meeting options

benefits of ywca toronto coaching services

1. YWCA Toronto Personal Coaching Services offers clients the benefit of experienced coaches, trainers and educators, combined with the latest developments in personal and professional coaching. 
2. We will help you choose a coaching program that best suits your needs, whether it be to help you in your career decision making, create next steps in your business, unravel conflict that is holding you back or clarify your goals and dreams. 
3. We work toward developing a coaching relationship that allows you to identify your goals, create an action plan and take active steps toward completion.
4. Our rates are reasonable and our schedule is flexible.

nature of the relationship

• Coaching is a professional service designed to support clients in creating ways to fulfill their goals and desires.  The coach and client meet in person and/or on the phone, usually once a week over a period of one to three months, during which time they will engage in a process of discovery and decision making. 
• Coaching, which is not advice, therapy or counselling, may address specific personal projects, business successes, or general conditions in the client’s life or profession.
• A client enters into coaching with the understanding that he or she is responsible for creating his or her own decisions and results.
• Clients agree not to hold the coach liable for any adverse situations created as a result of the coaching process or referrals.

challenges

• We honour your commitment to grow and find fulfillment and balance in your life by challenging and supporting you at all times.  
• If at any point during your sessions  with your coach she says or does something that upsets you or doesn’t feel right, please let her know.   
• We think of feedback as a gift and encourage you to be as honest and direct as you can be.

confidentiality

Information disclosed during a coaching session is completely confidential, and it will alway be held in complete confidence, within the limits of the law.

The YWCA Toronto commitment to confidentiality and privacy includes the following priniples:

• During the coaching relationship, clients may share future plans, business dealings, and other proprietary information with the coach.
• The coach will not at any time, either directly or indirectly, use said information for the coach’s own benefit.
• The coach will not give out the name of any client as a reference without that client’s consent. The coaching relationship is confidential unless the client chooses to tell someone about it.

session time

There are three durations of coaching sessions:

• 30 minutes
• 45 minutes
• 1 hour

length of program  

• Two months (or 8 weeks) is the minimum amount of time we ask clients to agree to a coaching relationship.
• The two month period begins after the client has had a free half-hour sample session with one of our coaches and made the decision to engage in a coaching relationship with that particular coach or one that suits her/his needs and style.

fees

We offer two coaching packages:

1. Two months (8 weeks) with 8 45 minute sessions - $ 225 per month
   • This package is ideal for people with a relatively clear view of what they would like to accomplish, or the areas in their lives for which they seek change and fulfilment.
   • This package has been most successful for clients who have completed the YWCA CAP -Career Assessment and Planning program and wish to use their personality and temperament profiles as points of reference in advancing their learning, bringing personal and professional fulfilment and balance to their lives.
   • This package is not the best option for people unfamiliar with the nature of coaching relationships, or those who might need more intense work to discover their goals and blocks.
2. Three months (12 weeks) with 12 45 minute sessions - $ 200 per month
   • This package is ideal for clients looking for a coaching relationship with the goal of bringing about change in their lives.
   • This program is suitable for people interested in getting to know themselves more deeply and are open to the use of coaching tools like personality assessments to assist in this process.

Standard fees are $ 65.00 per hour or $35.00 per half hour

• In addition to the above packages, we offer a standard rate for individual coaching sessions with the understanding that there will be a minimum commitment of two months (or 8 weeks) to any coaching relationship. 
• Further to the two months, the length of the coaching relationship is determined between the client and the coach and can be discontinued by either party with appropriate notice –see cancellation policies for further information on discontinuing services.

Occasionally, additional inventories or assessment are used to assist the coaching relationship. In these instances the decision is made by the client with support from the coach.  The cost of these assessments is varied and is not part of the fees listed here. 

schedule changes   

• If you need to reschedule your appointment, please give us at least a 24-hour notice.
• All make up sessions must be completed within the current month.
• If you are planning a vacation, we will ensure that we meet our commitment to you by spending more time with you before or after you leave.
• If you have an emergency we will make every effort to work around it.
• This is a commitment you make to yourself; we will support you in your efforts and will work to make up the time in the best possible way.

payments

• Monthly fees are due at the beginning of each month in full before coaching sessions can be scheduled.
• Payments can be made by VISA, Master Card, cash, purchase order, or invoiced to organizations and employers.
• Personal cheques are accepted but must be received no less than two weeks before coaching sessions begins.
• Payments are made to YWCA Toronto.

cancellations

Coaching packages:

We require two weeks termination notice.
There will be a $60 administration fee for cancelling coaching packages and services before the agreed end date.

Coaching relationships:

We require one week notice to end a coaching relationship that has exceeded the minimum two-month period.

location & meetings options

Coaching sessions can be conducted in person at our offices on 672 Dupont St. or by phone at pre-arranged times. We offer daytime, evening and weekend coaching sessions. Please let us know in advance if you require accommodations to attend training sessions.

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